How Inperson App Achieved 3x Faster Support Resolution for Retail Customer Service
Find out how a custom app streamlined in-person support, improving satisfaction and operational efficiency for a leading retail brand.
Book a Strategy CallBusiness Challenge
For businesses catering to millions of users, traditional support channels either depend too heavily on bots or require large in-house teams. Both have significant limitations:
Frustrated Customers: Generic templates and inflexible bots often fail to resolve specific issues
Brand Damage: Poor support experiences can harm brand reputation rapidly
Underutilized Staff: Small businesses can't justify hiring full-time support agents
Key Challenge
"How might we reduce the cost of customer support for businesses while decreasing churn and creating real career opportunities in customer service?"
Industry
Customer Support
Project Type
App Design
Timeline
6 months (Dec 2020 - May 2021)
Team
3 designers
Reduction in design-to-deployment time
Increase in site visits
Improved lead conversion rate
Enterprise client retention
Key Solutions
Marketplace of Experts
Inperson connects users with trained professionals from trusted brands.
On-Demand Availability
Support professionals can assist multiple companies
Industry-Trained Experts
Quality over quantity—no bots, just real problem-solvers
Empowering Support Agents
We designed a robust backend for support agents to manage their freelance customer service careers.
Dashboard
Apply to jobs, manage workflows, track earnings, and build a professional profile
Multiple Roles
Agents can support multiple companies via one unified interface
Client Testimonial
Beta user, SMB Founder
""With Inperson, we didn't just get support—we built customer trust. Our queries were handled by people who understood us."
Services Used
Key Transformations Achieved
Enhanced User Experience
- Intuitive navigation and clear information architecture.
- Visually engaging design reflecting PreciTaste's innovation.
- Mobile-responsive layout for seamless access on all devices.
- Faster load times and improved overall site performance.
Strengthened Brand & Conversion
- Clear articulation of complex AI solutions and their benefits.
- Consistent brand messaging establishing enterprise credibility.
- Improved lead capture mechanisms and clearer calls-to-action.
- Enhanced content strategy for better SEO and audience engagement.
Design Approach
Brand Refinement
We refined PreciTaste's visual identity to convey innovation, precision, and reliability while maintaining brand recognition.
User Experience Design
We created an intuitive navigation structure and information architecture that guides visitors through a logical discovery process.
Content Strategy
We developed a content strategy that translates technical features into business benefits while establishing thought leadership.
Transformative Results Driving Business Growth
Our strategic overhaul of PreciTaste's digital presence delivered significant, measurable improvements across key performance indicators.
Increase in Site Visits
Attracting a wider, more relevant audience.
Improved Lead Conversion
Turning visitors into valuable prospects.
Faster Design to Deployment
Streamlined processes for rapid updates.
Tool Stack
Get $100 off your first order + FREE strategy session
Limited spots available for select businesses. Let's build something that drives real results for your company.
Claim Your Free Strategy SessionSee More Case Studies
