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Case Study

How Inperson App Achieved 3x Faster Support Resolution for Retail Customer Service

Find out how a custom app streamlined in-person support, improving satisfaction and operational efficiency for a leading retail brand.

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Business Challenge

For businesses catering to millions of users, traditional support channels either depend too heavily on bots or require large in-house teams. Both have significant limitations:

  • Frustrated Customers: Generic templates and inflexible bots often fail to resolve specific issues

  • Brand Damage: Poor support experiences can harm brand reputation rapidly

  • Underutilized Staff: Small businesses can't justify hiring full-time support agents

Key Challenge

"How might we reduce the cost of customer support for businesses while decreasing churn and creating real career opportunities in customer service?"

Inperson support platform preview

Industry

Customer Support

Project Type

App Design

Timeline

6 months (Dec 2020 - May 2021)

Team

3 designers

PreciTaste Full Screen Image
96%

Reduction in design-to-deployment time

42%

Increase in site visits

3.5x

Improved lead conversion rate

85%

Enterprise client retention

Key Solutions

Marketplace of Experts

Inperson connects users with trained professionals from trusted brands.

On-Demand Availability

Support professionals can assist multiple companies

Industry-Trained Experts

Quality over quantity—no bots, just real problem-solvers

Empowering Support Agents

We designed a robust backend for support agents to manage their freelance customer service careers.

Dashboard

Apply to jobs, manage workflows, track earnings, and build a professional profile

Multiple Roles

Agents can support multiple companies via one unified interface

PreciTaste Full Screen Image
PreciTaste Full Screen Image

Client Testimonial

Beta user, SMB Founder

"
"With Inperson, we didn't just get support—we built customer trust. Our queries were handled by people who understood us."

Services Used

Key Transformations Achieved

Transformation 1

Enhanced User Experience

  • Intuitive navigation and clear information architecture.
  • Visually engaging design reflecting PreciTaste's innovation.
  • Mobile-responsive layout for seamless access on all devices.
  • Faster load times and improved overall site performance.

Strengthened Brand & Conversion

  • Clear articulation of complex AI solutions and their benefits.
  • Consistent brand messaging establishing enterprise credibility.
  • Improved lead capture mechanisms and clearer calls-to-action.
  • Enhanced content strategy for better SEO and audience engagement.

Design Approach

Brand Refinement

We refined PreciTaste's visual identity to convey innovation, precision, and reliability while maintaining brand recognition.

Color Palette
Typography
Visual Language

User Experience Design

We created an intuitive navigation structure and information architecture that guides visitors through a logical discovery process.

User Flows
Wireframing
Progressive Disclosure

Content Strategy

We developed a content strategy that translates technical features into business benefits while establishing thought leadership.

Benefit-Driven
SEO Optimization
Conversion Focus
Impact

Transformative Results Driving Business Growth

Our strategic overhaul of PreciTaste's digital presence delivered significant, measurable improvements across key performance indicators.

42%

Increase in Site Visits

Attracting a wider, more relevant audience.

3.5x

Improved Lead Conversion

Turning visitors into valuable prospects.

96%

Faster Design to Deployment

Streamlined processes for rapid updates.

Tool Stack

FigmaNotionMiroWordpressElementorOpen AICanvaYoutube StudioAdobe SuiteHostingerGoogle AnalyticsSoul Machines
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